New and simplified online claim procedure for you
We understand that occasionally your order may not go as expected. When this happens, we want to make sure that the process to resolve the issue is as smooth and easy as possible for you.
Therefore, we are happy to introduce our new online claim registration procedure. Available directly in your account on our Online Reseller Platform. The new process is created to save you time and ensure a seamless experience when registering claims. This new procedure applies to all orders placed online or via our order API. For orders placed via e-mail the current process remains.
How to register your claim
Registering a claim online is quick and simple. With just a few steps you can submit your claim. Our dedicated Customer Care team will personally ensure it is handled with most care.
Below a step-by-step guide how it works. You can also watch the image below for a clearer explanation.
- Login to your account
- Go to my account
- Search for the relevant order
- Click on buttom ‘create claim’
- Select the relevant product and fill in the complete form
- Click ‘send claim’
- You receive a summary via email
- Customer Care will review your claim and get back to you as soon as possible
We are here to support you
We’re here to make sure that any issues are resolved quickly to your satisfaction. Your satisfaction is our top priority. We are your partner and we are confident that this new system will help us serve you even better. If you have any questions about the new procedure, don’t hesitate to get in touch with our Customer Care team!
