Print file guide

How do we check your artwork?

Standard check

Your artwork will always be checked by our automatic print software. If it meets all the minimum standards for an optimal print result, we will start printing right away. The minimal standards are: correct measurements fitting to template, minimum of 150 DPI, CMYK colours.

Manual check by print specialist

If you choose for the manual check by a print specialist, your artwork will still be checked by our software before our print specialist will do the check. Our print specialist will also review your print file for elements that our software does not see, such as ensuring the text is within the safe area and checking for the presence of a bleed. Our print specialist can make small adjustments, such as moving the text a couple of milimeters to make sure the text is within the safe area or extending the print to make sure the bleed area is covered. If we make any adjustments, we will always send the updated file to you for approval. During the manual check we guide you to make sure everything goes well. This service is especially useful if you’re unsure about your print file or when you have a large, important order with prints.

Feedback on your artwork?

After all the checks, we will provide you with feedback per e-mail. There will be 3 options possible.

• Ready to print
• Approve print or upload new file
• Upload new file

You can click on the button ‘View print proof page’ in the e-mail to check out the print proof document(s) and take the action if needed.

Ready to print

In case you receive the ‘ready to print’ mail, no further action is required on your part. You are free to go to the print overview page and check out the print proof documents.

Standard print check
If your print file is checked by our software and it passes the measurement, DPI and colour scheme tests, your print file looks perfect and is ready to print. You will receive a simple email confirming that your print file is great, and we will start printing your file as soon as possible.

Manual check by print specialist
When your print passed the automatic check by our software and it passed the test by our print specialist, you are an absolute rockstar! You will receive an e-mail your artwork looks amazing and of course we will start printing as soon as possible.

Print symbols

Image is pixelated > 150 DPI

The uploaded artwork has a DPI below 150. When printed, it may look pixelated. To ensure the best quality with sharp and clear images, please adjust your artwork to meet the 150 DPI standard. If you’re fine with receiving a potentially pixelated print, you can click on ‘Approve Print’.

Modified colours

Our printers use CMYK colours. It appears that your uploaded artwork is in RGB colours (or another colour scheme). Our system has automatically converted your RGB colours to CMYK. This may result in slight variations in colours when printed. If you are comfortable with this possibility, please click ‘Approve Print’. If you wish to ensure we print in the right colours, please adjust your artwork to CMYK colours and upload the new print file.

Size artwork adapted

The size of your uploaded artwork differs from the print template by 1-2%. Our automatic print software has adjusted the size slightly to fit the template perfectly. Please review to ensure it still appears as you expect. If everything looks good, you can click on the ‘Approve Print’ button. If you’re not satisfied with the slight modification, please adjust your artwork accordingly and upload a new print file in the correct size.

Text outside safe area

During the manual check by our print specialist, we noticed that the text is outside the safe area. Please check the print template to see what the safe area is. If the text is outside this area, we cannot guarantee it will be completely visible on the product. We recommend adjusting your artwork and uploading a new file. If it was your intention to have the text outside the safe area, please let our Customer Care team know that you approve the print proof.

Image is blurry

The uploaded artwork is blurry, which can result into an unsharp print result. You can approve the current artwork. If it was not your intention to upload a blurry image, please upload a new print file.

Backside copied

When ordering a double-sided print product, our print center needs 2 pages in 1 file, to be able to print a frontside and a backside. When you upload only 1 page file, we will make a copy of this page for you. This way we will print the same graphic for the frontside and the backside. If this is okay for you, please approve the print proof. If you want something different on the backside print, please make sure you upload 1 file which contains 2 pages. One page for the print on the frontside and one page for the print on the backside of the product.

Wrong size

During the manual check by our print specialist, we noticed that the text is outside the safe area. Please check the print template to see what the safe area is. If the text is outside this area, we cannot guarantee it will be completely visible on the product. We recommend adjusting your artwork and uploading a new file. If it was your intention to have the text outside the safe area, please let our Customer Care team know that you approve the print proof.

Missing bleed

During the manual check by our print specialist, we noticed that the bleed is missing. The background must fully extend into the bleed area as indicated in the template. Bleed is necessary to ensure that the print covers the entire area without any white lines around the edges. If the edges should remain white, we kindly ask you to include a white layer extended to the bleed. To ensure your print is in the correct coulor and fully extends to the bleed, please adjust your artwork accordingly and upload the new print file.